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September 08, 2008

Put On Your Reporters Hat to Become a Better Recruiter

by Charlie Adams, SFC Workshop Leader

To grow as a recruiter, it's helpful to become a reporter.

In the offseason of your sport, or in the summer, call the admissions department at your college, or whatever campus office that conducts campus tours. Try to find out what tour guide has been there the longest, went to the school, and is passionate about it. Then go on an hour tour with them. You'd be amazed how many little nuggets you can pick up that you can share with recruits and their parents.

Campus VisitAs you go on the tour, be a reporter when you come across various professors and deans. Ask them what are the longterm benefits of a degree from their department. Parents are especially interested in long term benefits. When you can tell them that a graduate with such-and-such degree can make such-and-such then the parent justifies the cost of sending their kid there.

As you take the tour, listen for all the things that you can use to help sell the experience of going to that college. As a coach, you may have been so focused on your team, studying game film, and working hard that you never really got around to understanding the various campus traditions. A good campus tour guide can fill you in. You may need to get someone from the main office that doesn't lead that many tours anymore, but has a wealth of knowledge. Those kind of people actually like getting back out to give an occasional tour.

Take notes on your tour, like a reporter would. When you get back to the office develop a list of all the nuggets and share them as a staff. Post them where you can reference them. You want to have a stockpile of info you can use to help sell the EXPERIENCE of going to your college. More than ever people are looking for an experience. Find out what the unique things are all over your campus. You never know when you may be on the phone with a recruit and she says something out of left field like, "You know, I've always wanted to go ice skating." And you can draw on the nugget you learned that when a green flag is put on the campus lake, it's clear for ice skating.

I was in television news and sports for 23 years. Before leading a Selling for Coaches workshop recently, I went on a 30 minute campus tour to get a feel for the campus. I asked the guide over 45 questions. I came away excited about all the cool things about that campus. I took a bunch of notes along the way and was somewhat of a campus expert in that short time.

The problem that I find many times is how little the coaches on campus have taken the time to go on a campus tour.  They don't know what happens, what is being told to their athletes, or what is highlighted by the tour guides at their own college. 

Speaking of campus tours, also try to be aware of who is guiding your recruits around campus. Different coaches have different philosophies on this, but I have heard of some coaches letting recruits go with whatever guide the office decides upon. There have been cases where that guide is not a sports fan. The guide inevitably turns to the recruit and says, "Those are our athletic facilities, but we're not into sports that much at this college."

Ugh! Can you imagine how the recruit feels?

You probably think you know your campus well, but you'd be surprised of what you'd pick up on a campus tour - the same one you eagerly send your prospects on when they come on campus.

Be sure to do this at least once a year and always make sure new coaches go on tours. Make sure they take a notebook - and a reporter's mentality to ask lots of questions - when you go on the campus tour at your own school.

You are going to be amazed at what you uncover that will help you in your everyday recruiting at your school!

August 18, 2008

7 Tips for Better Personal Visits

I make the point in each On-Campus Workshop that we lead for athletic departments that the entire goal of all of the letters and e-mails a coach writes to a prospect is to get them in front of you for a personal visit.

Whether it's on your campus, or in their home, a personal visit is number one on your prospect's list for determining if your program is the right one for them.  Our national study rates the face-to-face communication you have with a prospect will determine what kind of chances you have at signing them to play at your school.

So, once you get in front of them, what's next?

What do you need to do to prepare for the visit, and make sure that its successful in leading to the athlete committing to your school?

Here's a list of seven things you need to make sure you have as you head to your face-to-face meeting with the prospect you really want to sign:

1. Print out their personal and athletic information that you can impact. Type their name into a Google search and see what comes up (you might be surprised!).  Get all of his or her information in one place - what you've printed from the web, the questionnaire that they filled-out, his transcript...everything.  Go in prepared with everything you can find on them.  These are the pages that frame your ideas for how your your program are best for your prospect.  Use this info to create an individual approach for each prospect. 

2. Be prepared to find out, and talk to, the real decision makers. Just because you're talking to the prospect doesn't mean you are talking to the primary decision maker.  Are you a Division III coach?  I can guarantee you that in most cases, the parents are heavily involved in making the final decision (after all, they are paying for it!).  Are you a Division I coach?  Guess what: The parents areCampus visit heavily involved in that decision, too.  It might be their dream to have all those travel teams and club practices pay off with a big D1 scholarship.  My point is this: Make sure you get a personal meeting with EVERY decision maker involved.

3. Come up with at least five questions that you don't understand about your prospect.  Be curious, and show them that you're really interested in digging in to what makes them tick.  For example, you might ask "What kind of schedule do you have to keep focused on to earn a 4.2 grade point average?"  Or, "How in the world did you shave five seconds off of your time in just a few months?"  Be amazed in front of them, and make it all about them. This will give you an opportunity to create meaningful dialog with the prospect. This will give you conversation ideas and questions that relate directly to the prospect.

4. Have three killer questions you are CERTAIN your competition is not asking. This will create "buyer engagement" and respect.  Good questions are key to connecting with your prospect and setting you a part of every other coach that is recruiting them. 

5. Have two ideas that the prospect will benefit from. Something that they'll get that's meaningful for them by signing with your program.  If you bring an idea to your meeting, it shows you’ve prepared, and it shows you have genuine interest in helping them.

6. Bring your laptop computer with wireless Internet capability. This gives you the ability to access any information you need in seconds.  Sounds basic, I know, but a laptop computer should be part of your aresenal for any visit.  "But my school doesn't provide me with a free laptop, Dan."  Then plan on purchasing your own.  This is your coaching and recruiting career, and it's your responsibility to give yourself the tools you need to be successful.  If you don't have one already, get a laptop and start using it to help you be a dominant recruiter.

7. Have written or video testimonials to support EVERY claim you make about your program.  Keep those testimonials handy on your laptop, and on a separate DVD if possible. This will enable you to show and PROVE, not just show and tell. And it will enable you to leave a copy of your testimonials with your prospect.  Having other people back-up your claims in their own words.  It's powerful, Coach.

Can I wrap-up this list by telling you what your overall goal should be for a personal visit with your prospect?  Here it is, Coach:  Show them the value in your program, not the sales pitch. Be prepared to show the recruit how they gain and succeed from signing with your school.

For our Premium Members, I'm going to expand on this list later in the week.  But for right now, focus on the goal of the visit: Connecting with your prospect, showing them the value in what your program has to offer, and demonstrating how you will help them achieve their goals at the college level as their coach.

August 11, 2008

6 Keys to a Successful Campus Visit

You've written great letters.  You've crafted amazing e-mails.  And the phone calls have been long and fruitful.

The only that's left is the campus visit.  A mere formality, right?  After all, they've basically been sold on your school through all of the stuff that you've sent them, right?

Think again, Coach.

In the vast majority of cases, the decision on whether to attend a school or not comes down to the campus visit.  We go into that in detail in our special report, "Inside the Mind of Your College Prospect", which details the decision making process of today's student-athlete that you are recruiting.

The topic was discussed in detail by Mandy Brettingen, a longtime college soccer coach and the SFC Conferenceresident sports psychology here at Selling for Coaches.  She helped us put together a list of eight key ingredients to planning and executing a successful campus visit at this past weekend's SFC Recruiting Kick-Off Conference.

  1. The Atmosphere: Are You Thriving or Surviving?  In other words, when your prospect gets on to campus, are they going to see a program that is hanging on by a thread in terms of the team interpersonal relationships?  Or, is it a healthy, thriving team that has great team chemistry.  If the answer is anything other than "thriving", you need to begin building team relationships and doing things internally that will improve the atmosphere.
  2. Get the Team's Insights.  Many coaches use their team for hosting and interacting with a recruit, but then don't use the team to help assess how well the recruit will mesh with the existing team.  Listening to your team in this way can help you avoid a bad mix of personalities that can damage team chemistry.  Remember...your team's opinion counts when it comes to adding the right new members to the team.
  3. Going on the Campus Tour.  How long will the tour be?  Who will host it?  What's the schedule going to look like?  Coach, you need to plan out a campus visit in excrutiating detail.  Leave nothing to chance.  Since it all comes down to a great visit, you need to do whatever you can to ensure that they have a great experience.  And it all starts with a master plan that helps manage the experience your prospect has on campus.
  4. Be Careful About the Class They Attend.  Part of a campus visit usually includes having your prospect attend a class at your college.  Here's an important tip: Make sure they go to a class that is discussion based, rather than lecture based.  Why?  Because discussion based classes are usually full of lively talk and opinion, which is something that they don't usually see in their high school.  Most come away with a positive impression with that kind of class, instead of sitting in something that looks and feels just like high school.
  5. Let Other Athletes Know You Have a Visitor!  One thing that we discuss in our recruiting guides for coaches is how important it is to have your team, and the other athletes in the department, treat your prospect well.  That's the number one way they determine whether they get a good "feel" about the college.  Here's a suggestion: E-mail your athletes, and others in the department, that you will have a recruit on campus and if they see them with you or their host, that they should come up and say hello.  Sounds simple, i know, but the schools that do it report a really great response from their on-campus visits.
  6. Make Sure There's Time to Just Hang Out.  When we interview student-athletes as a part of our On-Campus Workshops, they tell us that sometimes they feel really over-scheduled during trips to visit a campus.  Meeting after meeting, activity after activity...sometimes recruits report that they feel exhausted by the end, and still haven't had a chance to get a "feel" for the campus they are visiting.  What should you do?  Focus more time on just relaxing.  Let them hang out in your host's room.  Let them play games, watch movies, and just be a kid.  That's what they want.

There are actually three or four more tips for hosting incredible campus visits, but we'll save those for a future discussion (and if you're on the list of upcoming On-Campus Workshops we have, we'll go over them in detail with you).

Campus visits are vitally important to a great recruiting plan, and it takes planning and precise execution to pull off a really great experience for the prospects.  If you need help with planning your on-campus visit, just let us know. 

November 05, 2007

Will This Study Change the Way YOU Recruit?

"One page from that report changed the way my program recruits when a prospect comes in for a visit", the coach said.

"That report" the coach is referring to is the in-depth study we did with 250 of the top high school recruits from around the country.  "Inside the Mind of Your College Prospect" gives coaches some incredible insights when it comes to what kind of recruiting mail works, what doesn't, what prospects expect, and how they make their final decision (you'll be surprised at the answer!).

So what was that "thing" that changed the way this coach recruited?  The part of the study that revealed today's college prospect puts a big emphasis on how he or she is treated by the team when they take their campus visit.

What did the prospect look for?  How the other players interacted with them...how the team paid attention to them...whether the team argued in front of them, and what they said about the coach or school when they dropped their guard.

So here's three things EVERY coach needs to make sure happens when a prospect comes on a campus visit:

  1. Make the team understand that recruiting is part of their job.  Get them to understand that its vital for the future of the program, and the future of their team.  
  2. Get them to put 100% focus on the visiting prospect.  Have a team meeting and go over who the prospect is, what their background is, and what you've talked about with the prospect up to this point.  Really get them to understand the prospect as much as possible so that they're engaged with who the prospect is, and why they are at the school visiting.
  3. Match your prospect's personality and social background with the right team member during the visit.  When you pick a host for your visiting recruit, do so very carefully.  When we do On-Campus Workshops at colleges around the country, we always sit down and do detailed interviews with the players on the team we're working with.  One of their biggest complaints?  That when they came to the campus on their visit, their host didn't pay attention to them.  They didn't feel that their host did a really good job at making them feel wanted.  Do you really want to risk those same feelings with your next recruit that comes for a visit?

If you haven't read the report yet, you can get it by clicking here.  It's a downloadable eBook that you can read, print and share with your fellow coaches.  It's information no serious recruiter should be without.

Got a recruit coming on campus soon?  Take the time to make the most of the visit, and understand that it ranks high on the list of things your prospect looks at when deciding where they want to compete for the next four years.